Bridging the Gap: Chaplain and Counsellor Perspectives on LLMs for Mental Well-being
People increasingly turn to AI chatbots for mental well-being. While these systems promise accessible support, clear gaps remain between chatbot capabilities and people’s expectations. This talk presents findings from two studies on the role of large language models in everyday self-care: the first examined how individuals used LLMs and how counsellors perceived this practice, while the second involved chaplains building and critically reflecting on chatbots for mental well-being.